Choosing a Real Estate Agency
Choosing a real estate agency is a key step for a successful housing deal. In Moscow and throughout Russia, there are many agencies offering their services, and it is important to find a truly reliable partner. Unfortunately, our experience with the Samolet Real Estate Agency was extremely negative. We want to share our story to warn other potential clients.
High Expectations and Initial Problems
Samolet Real Estate Agency is one of the largest federal corporations in the proptech and development sector. They offer a variety of services, including development, the apartment solutions service “Samolet Plus,” property management, and fintech. At first glance, everything looked promising. We chose several property options that, according to them, had no hidden issues.
Delayed Deadlines: Missed Commitments
However, in practice, everything turned out differently. The process of closing the deal was greatly delayed, even though the deadlines were agreed upon in advance. The agency did not meet the deadlines, which caused many inconveniences. We found ourselves in a situation where each step had to be waited for weeks.
High Commissions and Mismatched Needs
The realtor we worked with recommended properties with high commissions that did not meet our needs at all. It seemed that the main goal was to make more money rather than satisfy the client. We felt deceived.
Document Handling
One of the most serious problems was the improperly prepared documents. The legal aspects of the deal were either ignored or handled with errors, leading to significant legal issues. We had to hire external lawyers to correct the mistakes, which increased costs and delays.
Lack of Attention and Feedback
Throughout our dealings with the agency, it became clear that our needs and preferences went unnoticed. Feedback was almost nonexistent, and the realtor showed little engagement in the transaction process. We had to constantly remind them about deadlines and clarify important details ourselves.
Wasted Time and Money
As a result, we spent a significant amount of time and money working with Samolet. Instead of offering a more competent realtor or trying to correct their mistakes, the agency continued to ignore our requests and complaints. We were extremely dissatisfied with their work.
Warning for Potential Clients
Our experience with Samolet Real Estate Agency was extremely negative. We cannot recommend their services to anyone who values their time and money. Be careful and choose real estate agencies carefully to avoid similar problems and inconveniences. We hope our story helps you avoid mistakes and find reliable professionals to handle your housing issues.
Tips to Avoid Similar Situations
Check the Agency’s Reputation: Research reviews and ratings of the agency before starting a cooperation with them.
Clarify All Details in Advance: Discuss all deadlines and commissions in advance and require written confirmation.
Monitor the Documents: Check all the documents provided by the agency for errors and compliance with your requirements.
Demand Feedback: The agency should be in touch and ready to answer all your questions within a reasonable time frame.
We hope our experience serves as a useful lesson and helps you avoid similar problems in the future.
Working with the Samolet agency led to the loss of a huge amount of time and money. We hoped for professional help, but all we got was headaches and problems. I do not recommend their services under any circumstances and advise you to avoid them.
Our requests and wishes were constantly ignored. The realtor did not listen to us and offered completely unsuitable options. It feels like we were just wasting our time. The agency is clearly not interested in meeting the needs of its clients.
The documents prepared by the agency were full of errors. We encountered legal problems that could have easily been avoided with more care. A terrible experience that you wouldn’t wish on anyone. All this led to significant financial and time costs.
The employees do not show any professionalism, do not answer questions and do not fulfill their promises. We will never use this agency again and do not recommend it to anyone. We hope our experience will warn others.
The level of service at Samolet turned out to be unacceptable. We were unable to resolve any issue without additional problems and delays. I strongly do not recommend using this agency. Our experience has shown that the company is not able to provide quality service and the proper level of professionalism.
The realtor we worked with was completely unprofessional. He didn’t even know basic things about the real estate he was showing us. It was a total nightmare, not the home buying process. We expected more from such a large company.
The agency demands high commissions, but does not justify them at all. We felt cheated as the quality of service was not up to the stated standards. It was a useless and expensive experience that I wouldn’t wish on anyone.
It was almost impossible to contact the realtor. He did not answer calls or messages, and we had to wait several days to get any information. It feels like no one has dealt with our problems properly.
The Samolet agency showed a complete inability to cope with the legal aspects of transactions. The paperwork was not completed correctly, resulting in significant delays and additional costs. We had to bring in outside lawyers to correct their mistakes, which added stress and inconvenience.
Our experience with Samolet real estate agency was extremely disappointing. The realtor showed no interest in our needs and continually offered options that did not meet our criteria. We spent months on useless viewings and ended up homeless.